Members clubs and hotels get requests at every hour, and no two look alike. We build an agent that takes each one and a knowledge agent that knows your house.
01/03
A villa for the weekend, a table tonight, a car in an hour. The desk works from chat threads and whoever is on shift, so the standard of service changes with the roster.
02/03
Past trips, the wine they order, the villa spec they asked for last time. When that coordinator is off, the guest starts over and feels it.
03/03
Response time slips as the member list grows. Another coordinator is the only lever you have, and the margin on each experience pays for it.
Site chat / Club rules / Request logged / Coordinator
Takes the request by phone or chat at any hour, confirms dates and party size, books what your rules allow, and hands anything personal to a coordinator with the full thread.
See Voice AgentHouse documents / Late booking rules / Answer, from the house
Puts the vendor list, villa specs, and house standards one question away for every coordinator in Slack, Teams, or Telegram, answering only from the documents your team has shared with it.
See Knowledge AgentWeb form / Inbox / Qualified / Booked
Answers membership and event inquiries on your site at any hour, asks your qualifying questions, and books a call with your team for the ones that fit.
See Inbound AgentOne late request at a members club, from the message to the moment a coordinator takes over.
Illustrative / Example data / No live actions
A villa for four from Friday to Sunday, a table on Saturday night, and a driver from the airport. Saturday is their anniversary. The agent answers in the site chat, confirms the dates and the party size, and logs the request with every detail the coordinator will need.
Voice AgentSite chat / Club rules / Request logged / Coordinator
The preferred driver, the villa spec, and the club's rules for late bookings come from the house documents in Google Workspace. The agent answers only from the documents the club's team has shared with it.
Knowledge AgentHouse documents / Late booking rules / Answer, from the house
The villa, the table, and the car are held in the systems the club already uses. The member gets one reply with the details and a note that a coordinator will confirm the villa in the morning.
Voice AgentThe request / Club's own systems / Three holds / One reply to the member
The agent flags the anniversary to the coordinator on shift. The coordinator opens one record with the full thread and the member's past trips, and decides what to arrange.
Knowledge AgentFull thread / Anniversary flagged / Coordinator on shift / One record, updated
A members-only club. Webaroo built the member platform and runs the technology behind the club.
One Voice Agent on your phone number and your chat.
Your team sets the rules: which requests the agent books on its own, which ones it holds for a person, and which ones always go to a named coordinator. At first, your team reviews every conversation in a queue, and we turn each miss into a rule.
Start with the Voice Agent for phone and chat. Add the Knowledge Agent so coordinators can ask the house anything, and the Inbound Agent when membership and event inquiries wait for a reply.
Yes. The Voice Agent answers your phone number and the chat on your site, with the same rules and the same handoff to a person on both.
Yes. The Voice Agent writes bookings into the calendar or reservations tool you already run, so your team keeps working where it works today.
It hands the request to a person with the full thread and a short summary, not a cold transfer. Your team writes the list of requests that always go to a human, and the agent follows it.
It reads the documents your team keeps in Google Workspace and answers in Slack, Teams, or Telegram. It answers only from the folders and files your team has shared with it, so you decide what it can see.
Yes. Vluxure is a members-only club. Webaroo built the member platform and runs the technology behind the club.
Vluxure, the member platform we built and runWebaroo's AI readiness assessment takes ten days and delivers an AI inventory, risk tiers, the top 3 workflows with today's numbers and a 90-day plan.
The first paid step is your AI strategy, a 10-day AI readiness assessment: AI inventory, risk tiers, the top 3 workflows with today's numbers and a 90-day plan.
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