Regional carriers, MGAs, and brokers key submissions, claims documents, and servicing requests into policy, claims, and agency systems that have run for years. Webaroo builds agents that read them, check them against your rules, and route each one to the right person.
Ask Roo: Could AI sort claims intake at FNOL?
01/03
An assistant keys the application, the loss runs, and the schedule by hand, while the broker places the risk with whoever answers first.
02/03
Claims come in by email, phone notes, and photos. Coverage and severity questions wait until someone reads the file and finds the right adjuster.
03/03
Endorsement requests, certificates of insurance, and adds and deletes of vehicles, drivers, and locations come in one email at a time. Each one waits its turn, even the certificate an insured needs before a job can start.
Broker email / Submission rules / Submission read / Underwriting assistant
Reads applications, loss runs, schedules, and claim documents from email and PDF into fields with a confidence score, checks each file against your required items list, and puts each record in a review queue.
See Document IntakeClearance check / Appetite guide / Inside appetite
Checks each submission against your appetite guide and routes it to the right underwriter. At claims intake, it sorts each new claim to the right adjuster. It drafts servicing changes and posts to the policy or claims system only after a person approves.
See Workflow AgentYour team / The pod / Production
A pod of forward-deployed engineers, a pod lead and engineers who work inside your business, connects both to the policy and claims systems you already run, without replacing them, and takes the next workflows from the plan. The first workflow is measured at the production checkpoint.
See how a forward-deployed pod worksOne broker submission at a regional carrier, from the email to the underwriter's queue.
Illustrative / Example data / No live actions
The email carries a commercial property submission: the application, five years of loss runs, and a schedule of twelve locations. Document Intake reads all three into fields, from the insured and the class of business to the values and the loss history, each with a confidence score.
Document IntakeBroker email, 08:05 / Submission rules / Submission read / Underwriting assistant
The Workflow Agent runs the clearance check first: this risk is not already on file from another broker. It then checks the class of business, the territory, the values, and the loss history against your appetite guide and territory rules. This risk is inside appetite. One outside it would go to an underwriter with the reason, never a silent decline.
Workflow AgentClearance check / Appetite guide / Inside appetite
Document Intake compares the file to your required items list. The signed application page and a currently valued loss run are missing, so a request back to the broker is drafted with both named. The underwriting assistant approves it before it goes.
Document IntakeApplication and loss runs / Required items list / Two items missing / Fields on file
At 8:30 the Workflow Agent sends the file to the underwriter's queue with the fields, the source pages, and the two open items. The underwriting assistant approves the submission record before it is written to the policy system, and the underwriter decides whether to quote.
Workflow AgentFile with open items / Assistant approves record / Underwriter / Logged in the policy system
Done in 25 minutes, start to finish.
Illustrative
A regional carrier whose submissions, claims documents, and servicing requests arrive by email and are keyed into policy and claims systems that have run for years. Document Intake reads them, the Workflow Agent checks and routes them, and an FDE Pod connects both to the policy and claims systems.
The assessment maps the top 3 workflows with today's numbers, such as submission intake or claims intake at FNOL: the hours, the delays, and the submissions that go unquoted. You get an AI inventory, risk tiers, and a 90-day plan. A single build or an FDE Pod takes the first workflow to production on the policy and claims systems you already run, with no AI team to hire, and the pod is measured at its production checkpoint. After go-live, our dedicated support and maintenance team runs it.
Every underwriting, coverage, and claim decision. The agents read, check, route, and draft. Your underwriters, adjusters, and account managers decide, and every decision is logged with who made it.
Start with Document Intake when submissions and claims documents are keyed by hand. Add the Workflow Agent to check each submission against your appetite and route it to the right underwriter, and each new claim to the right adjuster. At a brokerage, the same two read applications and loss runs before a submission goes to market, and route certificate and endorsement requests to the right account manager. An FDE Pod takes on several workflows and the system connections together.
No. Webaroo is your AI integrator and operator: we build and run AI inside mid-market companies. Ask Roo, Webaroo's AI, for a straight answer first, or book 15 minutes with Connor Murphy, our Founder and CEO. If there is a fit, the paid 10-day AI readiness assessment picks the top 3 workflows with today's numbers.
AI consultant vs AI integrator vs AI operatorNo. The agents read, check, route, and draft. Underwriters decide what to quote, and adjusters decide coverage and payment. Extracted fields wait in a review queue for a named approver. They post on their own only if your team sets a confidence threshold in writing, and only above it. Every decision and every post is logged with the person or rule behind it.
We connect through the paths the system supports, such as an API or the files it already exports, and we do not replace the system. Your IT team grants each connection, and every write starts behind a named approver.
Yes. Bring your vendor review requirements to the first call, and we will go through them with you there. We deploy and operate directly within your existing security perimeter, implementing NIST AI RMF and SOC 2-aligned controls. We work only through access your team grants in your SSO and IAM, scoped per person and agent, and your team can cut off our access in one step. Every action an agent takes is logged where your team can read it.
How we handle your dataWe integrate and operate the AI systems we build: what each agent can reach, what it logs, how it is tested, and who approves its actions. Network security, IAM and endpoint security remain the exclusive responsibility of your team or your MSSP. An MSSP is a managed security service provider.
Webaroo's AI readiness assessment takes ten days and delivers an AI inventory, risk tiers, the top 3 workflows with today's numbers and a 90-day plan. A single-workflow build is a fixed fee for a defined scope, quoted on a call, and after go-live our support and maintenance team runs Document Intake and the Workflow Agent on a monthly Run plan. An FDE Pod is a monthly fee on a 12-month term, with a production checkpoint at day 90 for a small pod or day 120 for a large pod. Half the assessment fee is credited, only toward a 12-month contract.
Yes. Since January 2026, insurers can exclude generative AI from general liability at renewal, on ISO forms CG 40 47, CG 40 48 and CG 35 08 (Risk Specialty Group). Coverage questions stay with your broker.
The CFO brief on the generative AI exclusionThe first paid step is your AI strategy, a 10-day AI readiness assessment: AI inventory, risk tiers, the top 3 workflows with today's numbers and a 90-day plan.
Book 15 minutes with Connor