Questions to ask before you hire an AI firm.
Ask any AI firm these questions before you sign. Each one has Webaroo's answer.
Before you sign
- Who will we talk to first?
- Connor Murphy, our Founder and CEO. He takes every first call.
- What does the first paid step deliver?
- A 10-day AI readiness assessment: AI inventory, risk tiers, the top 3 workflows with today's numbers and a 90-day plan.
- Who builds the AI?
- A pod of forward-deployed engineers (FDEs), who build inside your company. A small pod is an FDE lead plus two engineers, taking one workflow to production.
While they work in your systems
- How do you get into our systems?
- Only through your single sign-on (SSO) and identity and access management (IAM), scoped per person and agent.
- Can we see what the AI did?
- Yes. You get a log of every access and AI action, yours to export any time.
- Can we cut off your access?
- Yes. Your team can cut off our access in one step.
- Who is responsible for security?
- We deploy and operate directly within your existing security perimeter, implementing NIST AI RMF and SOC 2-aligned controls. Network security, IAM and endpoint security remain the exclusive responsibility of your team or your MSSP. An MSSP is a managed security service provider.
At launch and after
- How will our people learn to use the AI?
- Training by role before go-live. We build it with the people who do the work.
- When is the work measured?
- At day 90 for a small pod or day 120 for a large pod.
- Who runs the AI after launch?
- Our dedicated support and maintenance team. It covers monitoring, testing, cost caps, model changes and a quarterly board report.
- What happens when something breaks?
- Bugs in what we build are fixed free for the 12-month term.
Book 15 minutes with Connor